Frequently asked questions
What is your return policy?
You have 30 days from confirmed delivery to request a return. Items must be unused, in their original packaging, and include all accessories and labels. Once approved, refunds are processed to your original payment method within 7 business days. Visit our Refund Policy for full details.
Are any purchases final sale?
Yes. Items marked as final sale, gift cards, and personalized or customized items are not eligible for return. These will be clearly marked before purchase.
When will I get my order?
Orders are processed within 1–2 business days and typically arrive within 6–9 business days via USPS or FedEx. Once your order has shipped, you'll receive a confirmation email with tracking information (which may take 24–48 hours to activate). We currently ship to addresses within the United States only.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is free on all orders within the United States, with no minimum purchase required. We do not currently offer international shipping.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely in USD.
How can I contact customer service?
Email us anytime at info@lushgrey.com or use our contact form. Our team is available Monday–Friday 9:00 AM–5:30 PM (ET) and weekends 10:00 AM–3:00 PM (ET).